Cloud-hosted automated platform boosts care management at payor enterprise

A mutual benefit and health plan operating a large network in California wanted to replace a legacy third-party application used by case workers to address scalability requirements. Further, an advanced system was an imperative to ensure compliance with the California Advancing and Innovating Medi-Cal (CalAIM) mandate.

Infosys implemented a cloud-based case management solution for ubiquitous healthcare delivery. We implemented robotic process automation to streamline correspondence with members and undertook rigorous testing. Automated test scripts and CI-CD-CT pipelines accelerated solution deployment.

Our platform consolidated data from diverse systems to provide a unified member view to care management teams. Process automation enabled real-time data sharing and seamless coordination between 12+ vendor partners, which ensured holistic healthcare delivery and enhanced the physician experience. Our solution reduced transaction processing time from 70 hours to 90 minutes. Significantly, superior care services and better outcomes improved patient satisfaction by 75%.

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