How consumerization is transforming healthcare industry
Meeting the healthcare requirements of patients goes well beyond clinical outcomes now. As technology solutions empower more and more patients, the nature of their role is shifting towards to that of a healthcare consumer. What does this mean for healthcare providers? And how should stakeholders in healthcare adapt to accommodate consumerization?
In this episode of the podcast series, Venky Ananth, Senior Vice President, Head of Healthcare, Infosys, talks to Saurabh Gupta Chief Research Officer for HFS, about consumerization in healthcare, interoperability, One Office concept and new care delivery models, along with other cultural and organizational changes that healthcare providers around the globe are witnessing. Approaching patients as consumers presents its own challenges, but it also offers plenty of opportunities. Let’s learn about them in this podcast.