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A leading distributor of electronic components and computer products.

Key Challenges

Inorganic growth through acquisitions resulted in disparate business processes and IT systems across divisions of the distribution company. A unified business model was an imperative to optimize supply chain operations and better serve global customers.

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The Solution

Infosys deployed a new business model to consolidate operations across 50 countries, spanning 260 locations, 900 suppliers and 140,000+ original equipment manufacturers, contract manufacturers and customers.

The new business model enables the distributor to implement ‘buy anywhere, ship anywhere’ service. The model delivers a consistent experience to customers and rationalizes resource utilization in warehouses. Significantly, it boosts productivity of the sales team. Number of orders booked by salespersons increased 5% year-on-year, while the average order value increased by 45%.

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Benefits

Shared service centers for procurement, finance, master data management, and IT support boosted operational efficiency by more than 10%

Shared service centers for procurement, finance, master data management, and IT support boosted operational efficiency by more than 10%

Ship-and-debit solution and price protection plugged revenue leakage and improved margins by ~ 3%

Ship-and-debit solution and price protection plugged revenue leakage and improved margins by ~ 3%

Bespoke real-time supply and demand optimization engine increased On-Time Delivery (OTD) from 65% to 95%+ across 11 million Stock Keeping Units (SKUs)

Bespoke real-time supply and demand optimization engine increased On-Time Delivery (OTD) from 65% to 95%+ across 11 million Stock Keeping Units (SKUs)

Visibility into global inventory reduced annual holding costs by US$ 220 million

Visibility into global inventory reduced annual holding costs by US$ 220 million