Infosys conducted workshops with stakeholders to generate and prioritize potential solutions based on complexity and value. We developed a two-phased solution road map to realize project goals.
We designed an application to provide near real-time access to the Customer Information System (CIS). In the first phase, we implemented basic functionalities to establish a web presence, and allow customers to sign-up, make payments through the website, and view account details.
In the subsequent enhancement phase, Infosys enabled rich functionalities and features such as bill dashboard, bill comparison, and paperless billing.
We adopted Service Oriented Architecture (SOA) to enable reusability, provide flexibility for further enrichment of the portal, and support other service channels such as IVR.