How we helped a client reinvent their sales process and deliver enhanced customer satisfaction.
In today’s fast-paced world, quick response is directly proportional to happy customers and better sales.
Our client, a large industrial machinery manufacturer, who creates customized products for their customers faced two major challenges. First, the configuration of each product involved a long and tedious process, resulting in delayed quotations, long turnaround time, and poor brand image. Second, the inefficiency of the configure, price, quote (CPQ) system kept sales representatives from doing their primary job, that is, meeting new customers, costing them potential sales opportunities. They needed a fix, and fast. That’s when Infosys stepped in.
We replaced the manual process and offline tools with a fully automated, cloud-based CPQ system – a feat that enabled us to eliminate internal inefficiencies, ease the burden on sales, and improve customer satisfaction with faster turnaround of quotes.
reduction in quote turnaround time
reduction in total fulfilment cycle
increase in quote volume
Find out more about how you can gain competitive advantage by automating manual processes.