CASE STUDY

Digitally transform your business model

What impact will removing an inefficient legacy system have on a company’s ability to compete?

With digital technology disrupting all industries, older companies struggle to compete with digital market entrants. Our client, who offered electronic money transfer services around the world via a network of agents, was at a disadvantage because of their physical money remittance and agent-based business model.

So Infosys stepped in to develop a digital platform that helped our client reimagine their business. Using Oracle Revenue Management and Billing, we simplified their legacy settlement systems and created a customized digital platform to tackle payment delays, improve user satisfaction, and reduce agent attrition.