Emma is a veteran material coordinator (MC, for short) in the global procurement team at a leading oil and gas firm, that has a presence in over 60 countries around the world. Emma's job —along with her global peers — is to ensure that the engineers and technicians that operate in the field get their resources and material on time. Whether it is a tanker full of crude or a shipment of spare parts, the engineers and technicians depend on Emma and hundreds of MCs like her to get it to them, on time.
A quick look behind the scenes
Infosys built a single user-friendly application that lets teams collaborate to manage the status of shipments
It uses existing infrastructure to create a real-time digital view
Its intuitive help feature guides users and lets them share feedback
It brought shipments delays down by 28%
The efficiencies resulted in several million dollars of annual cost savings
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