Leon tells us about an interaction he had over lunch with Simon Gruber, a 48-year-old worker at the Laatzen plant. Every month, Leon takes off to a different location and discusses "every topic under the sun" with employees there, over lunch. This is a regular event in his busy calendar. "Employee surveys only give you the numbers;' he says, "these interactions uncover the deep insights behind them."
The interaction only conformed a much bigger issue that Leon had been grappling with, these past few months – how does a century-old behemoth, compete with these new-age engineering companies?