The Cable Show

Event Details | Event Overview | Session Details | Speaker Profile

Event details

Date: April 29 – May 1, 2014

Booth No: 619

Location: Los Angeles Convention Center, 1201 S Figueroa St, Los Angeles, CA 90015

Event overview

The National Cable & Telecommunications Association (NCTA) hosts The Cable Show, one of the most widely acknowledged cable industry event. The event boasts of several stimulating speaker sessions, panel discussions, and exhibition floors.

Connect with Infosys

Visit Infosys at booth no. 619 and understand how our offerings can help you provide an enriching experience for your customers. Our experts will be available to discuss your business challenges and help you address them.

Session details

Track: CIO.IT

Topic: Elevating the experience: New ideas for delivering best-in-class service

Date: Wednesday, April 30, 2014

Time: 11:30 a.m. – 12:30 p.m.

Venue: Room 403A

Andrew Aftelak (ARRIS)

Viroopax Mirji (Infosys Limited)

Kevin O'Brien (Comcast Cable)

Dinesh Pandurangan (TIERONE Inc.)

Matt Smith (Concurrent Computer Corporation)

Jimmy Schaeffler (The Carmel Group)

Session description

It's the double-whammy of modern telecommunications: New services are proliferating and are also becoming more complex. But that’s not stopping leading innovators from devising creative, effective solutions around service delivery and customer experience. In this fast-paced, juried presentation format, some of the latest ideas, technologies, and approaches for elevating customer experience take the stage, offering a glimpse of what's next in service excellence.

Speaker profile

Viroopax Mirji, Associate Vice President and Industry Principal, Infosys

Viroopax Mirji, Associate Vice President and Industry Principal, Infosys

Viroo is an Associate Vice President and industry leader for the cable video, IPTV, and related multi-play services space in the Communications, Media and Entertainment (CME) practice in Infosys Americas.

He has more than 23 years of business IT consulting and operations services experience. He is currently playing the role of an innovation partner for three of the top global multi-system operators (MSOs). He currently leads all thought-leadership-oriented consulting services for cable MSOs and other pay-tv providers. He also heads the Infosys Cable and Communications Consulting groups in the Americas.

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