Event details | Event overview

Event details

Date: October 25, 2016
Time:2:00 p.m. – 7:00 p.m.
Location: Woodruff Arts Center, 1280 Peachtree Street NE, Atlanta, GA 30309

Event agenda

Registration and networking: 2:00 p.m. – 3:00 p.m.
CRM evolved presentations: 3:00 p.m. – 5:00 p.m.
Networking reception: 5:00 p.m. – 7:00 p.m.

Event overview

Infosys is a partner sponsor at Pegasystem’s Customer Engagement Summit, a part of its CRM Evolved Global Tour 2016 initiative. It is to be held on October 25, 2016, in Atlanta, Georgia, USA. This flagship event is themed on ‘Robotics revs the customer engagement engine.’

At the event, you will get an opportunity to explore how companies are implementing new approaches to optimize customer engagement and adopting technologies that integrate sales, service, and marketing functionalities into a single unit to advance customer’s journey. In fact, with digital transformation as the impetus for change, different companies are already in various stages of this revolution.

Come, hear about companies that have used robotic automation as a quick path to drive their customer transformation strategy, and those that have already started the journey of full-scale transformational change.

Showcase at the event

Our theme this year is ‘Be Digital. Be More. Connected global business solutions that collectively enhance customer experience, operational efficiency, and productivity.’ Accordingly, we will elaborate on the best practices and success stories of how we have accelerated our customers’ business and technology transformation journeys. Armed with a unique value proposition — process orchestration using robotic process automation (RPA) and artificial intelligence (AI) — we will demonstrate how we have delivered significant productivity and efficiency improvements for organizations, time and again. The bottom line is that we continue to address ever-changing customer scenarios and enable organizations to achieve resounding results in customer net promoter scores (NPS), revenues, and savings of up to 30 percent in operational costs.

Register now and visit us in the technology pavilion to learn more about how our offerings leverage Pegasystem’s suite of products that enable next-generation enterprises to achieve more from digital transformation and customer experience journeys in this ever-changing world.