Date December 5 – 7, 2017

Venue Music City Center, 201 Fifth Avenue South, Nashville, TN 3720


AHIP's Consumer Experience and Digital Health Forum is a premier conference that brings together a broad spectrum of business and IT leaders from leading health plans and other healthcare organizations to discuss diverse topics that impact customer experience.


Connect with Infosys

Infosys is a Bronze sponsor and exhibitor at the 2017 AHIP (America's Health Insurance Plans) Consumer Experience and Digital Health Forum. Visit Infosys booth # 11 to meet our experts and learn more about how we have transformed our customers’ business and the technology put into use.

Why attend the session
Digital technologies are disrupting conventional healthcare delivery models and revolutionizing care delivery. The proliferation of technologies like IOT, Mobility and wearables hold tremendous promise as we look into the future for improving patient’s health and wellbeing. The speakers shall highlight how digital health is perceived differently by each entity in the ecosystem in terms of expectations, level of engagement and care delivery and why entire organization has to think of digital as a change in mindset rather than a technology.

Session details

Speaking Session


Digital Health – Reimagining engagement for better outcomes in Healthcare


December 6, 2017


11:45 a.m. – 12:30 p.m.


Amit Shukla, AVP, Healthcare, Infosys
Rahul Jain, Senior Director of Digital Customer Experience with CareFirst BlueCross BlueShield

Speakers details

Amit Shukla

AVP, Healthcare, Infosys

Amit has more than 20 years of experience in the healthcare industry. Amit heads the healthcare domain consulting practice at Infosys. His functional experience is mainly in strategy and operations involving PaaS, mergers and acquisitions (M&A), and large transformational initiatives. He has held various leadership roles across organizations. Prior to Infosys, Amit has had significant experience in Medicare, Medicaid, and commercial market segments within the payer industry. In his previous stint at Infosys, Amit held the relationship leadership roles for all the BlueCross BlueShield clients and was responsible for leading various M&A and system consolidation initiatives.

Rahul Jain
Rahul Jain

Senior Director of Digital Customer Experience with CareFirst BlueCross BlueShield

Rahul is the Senior Director of Digital Customer Experience with CareFirst BlueCross BlueShield. He is spearheading the transformation of CareFirst’s digital presence by redefining how technology drives engagement between CareFirst and its market constituents (members, employers, brokers, and partners). In addition, Rahul is responsible for the delivery of strategic initiatives pertaining to wellness, the provider directory, health incentive programs, consumer transparency, consumer-directed health plans, student health plans, and broker administration. In his current role, Rahul is uniquely positioned to advance CareFirst’s digital strategy, translating the CareFirst mission into sustainable technology solutions that meet the market demands and promote a premium brand experience.