Webinar: Retail 2025 Shopper Study – Are retailers going to deliver on customer expectations?

Event overview

Online and offline channels, rather than competing, are collaborating in a big way to create a seamless shopper journey. To stay relevant, brick-and-mortar retailers should not only focus on reinventing stores by in-store personalization, but should also focus on enhancing the overall omni-channel experience, by aligning product and customer data with marketing and backend systems, in real time.

In this webinar, retailers will discover key megatrends that will impact the retail industry in the future and ways in which they can leverage disruptive technologies to create immersive shopper experience and stay ahead of the curve. Based on the Digital Outlook: Retail Study of 115 retail CIOs, commissioned by Infosys and the Retail 2025 Shoppers Study survey of over 5000 shoppers conducted by RIS News, the webinar will discuss the following themes:

• Making loyalty and in-store personalization work – The demise of in-store boring mobile apps and the rise of in-store personalization
• Creating powerful in-store experiences – The need for simplified yet engaging immersive experiences with frictionless checkouts, virtual selling, and more.
• Customer convenience for the win – The emergence of alternate purchase journeys to enhance customer convenience

Join us for the 'Retail 2025 Shopper Study: Are retailers going to deliver on customer expectations?' webinar and listen to our experts discuss how retailers can reimagine the shopper journey and rethink retail.

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Speaker

Joel Alpert, Sr. Principal Consultant – Retail Operations, Infosys