Date 26th February 2019

Venue Hyatt Regency Sydney, Australia

Event overview

Infosys is a key sponsor at the Pega Customer Engagement Summit 2019 which is taking place in Sydney, Australia on the 26th of February. Hundreds of prospective clients and new audiences from diverse industries and backgrounds are expected to attend and discuss how Pega’s offerings and solutions are being leveraged to drive digital transformation. Pega is a strategic and trusted partner which helps build a robust Digital Process Automation ecosystem for our clients.


The focus theme this year is ‘Navigating business transformation’ and the event will cover Infosys’ best practices and success stories of how our solutions enable organizations to transform their business to accelerate growth, thus driving superior customer engagement and optimizing processes.

At the summit, you will gain insights on key solutions of digital process automation (DPA) such as:

  • Infosys Pega digital government platform
    The platform enables citizen service departments to configure quick-to-deploy solutions to services for various citizen requests and issues. It also helps to increase operational efficiency and citizen satisfaction at every stage of the journey
  • Infosys digital insurer
    The platform offers framework for adopting claims management solutions and helps to maximize processing by automating claims processing lifecycle for high - low value claims. It brings together text analytics, natural language processing, image analytics, and robotics process automation to automate end-to-end life cycle
  • CREDIT tool accelerator
    Infosys Pega CREDIT code review, exception diagnostics, and insight tool is a robust framework that evaluates structural quality of Pega applications covering both build and platform health. The tool provides production support, development teams diagnostics, and insight into Pega platform health which can then be leveraged to guarantee quality
  • Infosys loan origination solution
    Infosys Green Digital Bank solution has adopted digitized workflow-based processes, paperless operations, automated decision strategy manager, artificial intelligence and robotics automation to deliver omni-channel customer experience

In addition, the Infosys experts will also present case studies on innovation and business transformation.

Spotlight talk:

Please join us for a 10-min spotlight talk on 'Navigating digital transformation with Infosys using Pega Unified Digital Platform'


Susanto Kumar De, Senior Practice Engagement Manager, Infosys

Visit the technology pavilion to find out how Infosys and Pega's successful partnership drives superior customer experience and empowers global enterprises to achieve their business vision.

Related reading

To know more on our services and the partnership between Infosys and Pega, please visit: