Date March 6, 2019
Venue International Convention Centre, Sydney
Event overview
Salesforce World Tour is one of the largest cloud conference events hosted by Salesforce. It brings together thought leaders, industry experts and thousands of your peers for learning, inspiration, equality, and fun. The event witnesses some of the latest announcements and breakthrough innovations in the Salesforce landscape.
Infosys is a premium-level sponsor at Salesforce World Tour. At this event we will be showcasing our interactive solutions, experiential demos, cutting-edge tools, and methodologies which will help you accelerate and amplify your digital future. Meet our experts and leadership team at our booth to:
- Discover ways to bring customer experience to life with newer business models
- Identify solutions to transform into a highly connected and agile enterprise
- Experience how Infosys delivers strategic Salesforce solutions to achieve your business goals
- Know more from our clients about how Infosys helped them in their digital transformation
Session details
Date
Wednesday, March 6, 2019
Time
12:00 p.m. - 12:20 p.m.
Venue
Level 1, Partner Theater
Title
Connecting sales, service, and marketing cloud to deliver next level CX and digital first strategy with the Customer Success platform
Description
In the age of intelligent marketing and customer service, CBHS Health Fund is transforming their business with a multi-cloud Salesforce strategy connecting sales, service and marketing on the Salesforce Customer Success platform. Hear how CBHS is maximizing business benefits and ROI through its digital initiatives and aiming to take customer service to the next level with chatbots and true omni-channel experience.
Speakers
Joe De Battista
CIO—CBHS Health Fund Australia
Joe is a highly motivated, performance-oriented, and people-driven IT leader with over 27 years of experience in senior and executive management roles
Jason Stidworthy
Head Digital—CBHS Health Fund Australia
Jason is digital product owner and platform leader delivering engaging customer experiences using data, technology, and creativity
Chandan Miskin
Head APAC—Salesforce Apps ANZ and APAC, Infosys Ltd
Chandan has been in the Salesforce ecosystem since 2007, running the Salesforce business for Infosys in ANZ and APAC geographies. He has been instrumental in driving Infosys’ presence in Salesforce space in this geography.
Kedar Vilas Bopardikar
Principal and Delivery Lead—Salesforce Practice Europe and ANZ accounts, Infosys Ltd
Kedar runs Salesforce programs at Infosys. He helps Infosys customers achieve increased ROI on their Salesforce implementations
