Enterprise Connect

Event Overview

Infosys and AWS are jointly hosting an exclusive evening program during Enterprise Connect 2026 in Las Vegas, featuring two high impact panel discussions followed by a private executive dinner.

We strongly encourage senior AWS leaders attending Enterprise Connect, or those with strategic CX, Amazon Connect, AI/ML, or enterprise modernization portfolios to join us for this event.

The evening will bring together industry leaders to explore how enterprises are advancing the next generation of Voice AI driving more natural, scalable and human centered customer interactions We will also examine how organizations are approaching AI pricing models, ensuring innovation, efficiency and measurable business value stay aligned.

Event Highlights

Panel Discussions

Panel 1 – State of Voice AI – 2026 & Beyond

Join us for an insightful session on State of Voice AI – 2026 & beyond, where we explore how rapidly evolving Voice AI is reshaping customer engagement. We will unpack the major trends, breakthroughs and opportunities defining the next wave of Voice AI and what organizations must prepare for now.

Panel 2 – AI Adoption in Contact Center – Pricing it Right!

An engaging discussion on how organizations can balance innovation with cost-effectiveness when deploying AI-powered customer experiences in the contact center. We will explore practical pricing models, optimization strategies and the real business value behind scaling AI effectively within modern contact centers.

Why This Matters

• Outcomes over features: As Voice AI and conversational systems mature, success will no longer hinge on standalone features but on orchestrated AI workflows—bots and agents that deliver measurable business outcomes, not just interactions.
• Human centered design: Future-ready Voice AI must elevate agents, not replace them, enhancing judgment, empathy, and service quality while maintaining strong governance, quality, and ethical guardrails.
• Execution at scale: Long term impact comes from scalable architecture, operating models, cost structures, and talent—not from tools alone. Pricing AI rights become essential to ensure ROI as adoption expands.
• Real world adoption stories: Organizations across sectors—from public safety to retail—are already scaling conversational and agentic automation beyond pilots. Their successes offer practical lessons in deploying AI effectively and cost efficiently.

Learn More and Register

Visit the Main Event Page: Enterprise Connect

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 59 countries to navigate their digital transformation.

With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, in 59 countries, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.