Power your Banking with AI-First Customer Experience (CX)

Event Overview

Join Infosys, Genesys, and AWS for an exclusive closed-door leadership roundtable on 14 April 2026, focused on how AI is reshaping customer experience in banking. Limited to 20 senior leaders, this curated session will feature an expert panel discussion covering critical themes such as fraud prevention, AI-led transformation, and the future of intelligent CX.

Key takeaways from the session

• How AI-first CX strategies are helping banks combat fraud and enhance trust
• Practical insights into AI-driven transformation across customer journeys
• Real-world perspectives on leveraging cloud and AI to deliver seamless, secure, and personalized CX
• Peer-led discussions and networking with industry leaders facing similar challenges

This invite-only forum is designed to enable deep conversations, actionable insights, and meaningful peer exchange in a focused setting.

Event Highlights

Panel Discussions – Held at the dinner venue (approx. 45 minutes each)

Panel 1 – Security, fraud, risk, and AI-driven transformation

Agenda

About us:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 59 countries to navigate their digital transformation.

With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, in 59 countries, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.