CS Week Conference 2010

Event Details | Event Overview | Session Details | Session Description | Speaker Profiles

Event Details

Date: May 24-28, 2010
Venue: Nashville Convention Center, Nashville, Tennessee, U.S.
Booth No: 703

Event Overview

Infosys is a Gold Sponsor of Customer Service (CS) Week Conference 2010, an annual event focusing on Utility Customer Service. Infosys Technologies and Warren Causey, a noted industry analyst, jointly present on the topic: "On the Road Again: A CIS Road Map to AMI/ Smart Grid Compliance". Interact with Infosys' experts at booth number 703. Learn about our innovative solutions for customer service such as:

  • Smart Customer Portal
  • mConnect Mobility Solution
  • Contact Center Workflow Optimization
  • Demand Side Management
  • Legacy CIS Modernization
  • AMI/ MDM - CIS Integration
  • Utility-in-a-Box
Session Details

Topic: On the Road Again: A CIS Road Map to AMI/ Smart Grid Compliance
Date: Wednesday, May 26, 2010
Time: 15:00-16:30
Speakers: Warren Causey, Vice President, Five Point Partners, LLC
Larry Joseph Rubenacker, Senior Principal, Solution Consulting Group, Infosys Technologies
Subhabrata Bhattacharyya, Principal Consultant – Customer Service Solutions, Infosys Technologies

Session Description

Utility companies are changing to daily hourly-reading from monthly reading of meters. This results in large volume of data on meter reading and billing. Several utilities are transitioning to Advanced Metering Infrastructure (AMI)/ Smart Grid to manage the change. This exerts pressure on the existing legacy Customer Information Systems (CIS).

The AMI/ Smart Grid implementation also brings in new business demands such as remote connect/ disconnect, automated outage detection, pre-pay service, and net metering.

This session explores avenues to create a CIS Road Map to AMI/ Smart Grid compliance successfully.

Speaker Profiles

Warren Causey

Warren Causey is a researcher, writer and consultant in technology and innovation for over 30 years. A renowned speaker, he is also an expert in the Utilities industry. He is the former CEO of Warren B. Causey, Ltd., and a former Vice President of Energy Central/ Sierra Energy Group.

Larry Rubenacker

Larry Rubenacker is a seasoned management and IT consultant with over 25 years of experience. He focuses on customer service, billing and AMI for the Utility industry. Larry has sold, managed and delivered consulting projects for over 30 leading gas and electric utility companies.

Subhabrata Bhattacharyya

Subhabrata Bhattacharyya has over 13 years of consulting and systems development experience spanning the entire utility customer service chain. It includes contact center, billing, products and services, meter management, and customer portals. He currently assists major U.S. utilities in implementing the AMI-driven changes to customer service systems and evaluating its impact.

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