Accelerate Digital Transformation with AI-Powered Service Experience

Date October 9 – 10, 2018

Venue ICC, Sydney, Australia

Event overview

Looking for the right solution to take your employee and customer experience to the next level? Connect with Infosys at Now Forum Sydney.

Realize how you can enhance customer experience, operational efficiency and while reducing costs with ServiceNow service management platform for IT and Beyond. Explore how you can enhance employee and customer experiences by simplifying and automating processes in HR, CSM, PPM, Security, Facilities, Operations, GRC (GDPR), and more. Also, connect with service management consultants, ServiceNow subject-matter experts, and service integration and management (SIAM) specialists.

Infosys at Now Forum Sydney

The flagship event of ServiceNow in Australia which is a 2-day conference that brings together stakeholders across industries focusing Service Management, under one roof.

Infosys’ theme at Now Forum Sydney isAccelerate Digital Transformation with AI-Powered Service Experience. Our lead solution built on the ServiceNow platform – The Infosys Enterprise Service Management Café is Infosys' accelerator for ServiceNow implementation and a one-stop shop for end-to-end service management needs. The solution has been proven to reduce effort and timelines by 40-50%. Explore how it is helping organizations embrace digital transformation.

Visit the Infosys booth at the Expo hall to connect with our experts and explore possibilities.


Connect with us at Now Forum Sydney

Join us for cocktails and an executive connect

  • We have reserved a premium location for the cocktail gathering. Space however is limited so please RSVP here and we will share a confirmation
  • Executive Connect on October 10. An exclusive breakout session for C-Level executives only.

Solution Showcase

Drop by the Infosys booth to know more about how our offering can help you embrace digital transformation where our experts will showcase demos on:

  • AI with ServiceNow for IT and Beyond
    Learn new ways of creating smarter service management experience with accelerated productivity
  • Customer Service management (CSM), Security Operations, IT Business Management (ITBM)
    Explore the platform to simplify, automate and integrate other enterprise functions
  • Beyond IT Solutions - HR, Facilities, GRC, Industry Solutions
    Discover the benefits of leveraging the platform as a single system for IT and Beyond
  • ITOM - Cloud, Orchestration, Service Mapping, Event management
    Find out how you can build an intelligent IT operations system with better control and visibility

Meet the experts

Access a free consultation with our experts at Now Forum Sydney to learn how you can improve the way your organization works.

Arvind Raman

Arvind Raman
Global Head - IT Service Management, Infosys

Arvind possesses diverse experience in design and implementation of large, service management, and infrastructure transformation programs. A winner of the International IT service management leadership award, he is an expert in strategy definition and execution, practice management, talent management, thought leadership, and innovation. He has intellectual property (IP) rights for Green Information Technology framework, and is an official reviewer of the IT Infrastructure Library (ITIL) V3 and ITIL V3 2011 updates.

Gaurav Dutt Uniyal

Gaurav Dutt Uniyal
Industry Principal, Cloud & Infrastructure Services, Infosys

Gaurav has been a part of the IT infrastructure industry for over 15 years, and has spent several years in leading large scale ServiceNow transformation programs for global organizations. Author of over ten publications, his area of expertise includes global ServiceNow deployments, ITOM, AI for ServiceNow, and implementing ServiceNow for non-IT functions.

Vikas Tatwani

Vikas Tatwani
Senior Director, Cloud Infrastructure & Security Services, Infosys

Vikas is responsible for driving the growth and adoption of Cloud, Infrastructure and Security Services in APJ & ME markets for Infosys. He has deep technology knowledge, coupled with industry experience that spans 17+ years in the IT and Telecom industry in ANZ, South East Asia, Middle East and India markets. He has handled various cross functional roles in the past ranging from Practice leadership, Business Development and Relationship/Account management.

Sivakumar Ayyasamy

Sivakumar Ayyasamy
Frontline Lead, ROW – Service Experience Transformation, Infosys

Siva is responsible for driving business growth for the Service Experience Transformation practice in the APAC region for Infosys. He has 20 years of experience in IT Service Delivery and Service Management having extensively worked on Service Design, Transition and Operations with hands on experience in implementation of large IT Service Management transformation programs. His strengths include Program and Project Management; IT Service Delivery and Operations; Process Re-engineering and Automation; Operational Risk Management; Leadership and Talent Management. Siva is a certified ITIL V3 Expert.

Sivakumar Periyasamy

Sivakumar Periyasamy
Principal Consultant & ServiceNow Delivery Lead – APAC region, Infosys

Siva is the ServiceNow SME and delivery lead for all ServiceNow engagements in the APAC region for Infosys. He has 16+ years of experience in IT Service Delivery with a technical focus on ITSM tools having managed multiple implementations and operations for ServiceNow projects across Australia, New Zealand and Asia. He has extensively worked in areas across Development, Solution Design, Transition and Operations with hands on experience in implementation of large IT Service Management transformation programs. His strengths include Program and Project Management; IT Service Delivery and Operations & Automation; Leadership and Talent Management. Siva is a certified ServiceNow professional.

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