Active Customer Engagement – A Water UK Innovation Hub

Event details | Event overview

Event details

Date: June 19, 2013
Time: 9 AM – 4 PM
Venue: One America Square, London, EC3N 2LB

Event overview

Explore the why, how and what next for active customer engagement for both household and business customers – at this year’s Innovation Hub. The water industry must continue to provide reliable and high quality services that ensure customers receive value for money. Greater customer insight through greater communication can help guide companies on change and investment needs in the future.

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Register to meet Infosys experts at the Innovation Hub to explore the latest customer experience initiatives in the water and wastewater industry.

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Why attend?
CEOs from water companies will lead three interactive sessions and share experiences and insights, providing an external perspective. The hub will help companies review their policies, so that they can provide a service fit for the 21st century customer.

Who should attend?
Senior professionals from the water industry responsible for strategy, communication, customer services, and social media as well as industry stakeholders (e.g., consultants, NGOs, regulators).

Related reading

Essent: Creating business agility and great customer service

Hafslund: Getting smart with customer experience

The future of service experience Opens in a new window

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