Webinar: Customer Communication Management in healthcare insurance industry

Webinar Details | Webinar overview | Speaker profiles

Webinar Details

Date: Friday, October 30th, 2015
Time: 1 p.m. ET / 12 p.m. CT
Duration: 60 minutes

Webinar Overview

Health plans are looking to stay engaged with their customers through proactive communications. At the same time, they need to find ways to stay compliant with various regulations and look for ways to do this through innovative solutions that reduce the time required to create and manage various types of communication. To stay relevant in the industry, healthcare organizations are recognizing the need to adopt emerging technical platforms for customer communications to deliver customer-centric and consistent brand experience along with standardized information management processes.

Why attend?

In this webinar, co-sponsored by Infosys and AHIP, industry experts will discuss the building blocks of a standardized customer communication management solution. Join them to hear practical perspectives and case studies of one of the successful CCM platform modernization and consolidation experiences at a large health plan.

Speaker profiles

Ravikiran Taire Ravikiran Taire, AVP Healthcare, Infosys

Ravi is responsible for Infosys healthcare client relationships in the Midwest and East Coast. He has over 17 years of experience managing large scale technology-led business transformation programs, strategic sourcing initiatives, presales, and handling senior client executive relationships. Ravi has consulted for programs in the digital transformation space that have delivered significant value to clients.

Zach Decker Zach Decker, Director, Document Automation, Collaboration, and InterPlan Processing, CareFirst Blue Cross Blue Shield

Zach has over thirty years of experience in Information Technology. For the past 11 years, he has been with CareFirst BlueCross BlueShield. In his current role, he has been responsible for the implementation of CareFirst’s Document Automation Platform. This enterprise solution was initially implemented in 2011. It is continuously being enhanced and its usage is expanding across the enterprise. Zach also has responsibility for InterPlan processing as well as the SharePoint collaboration platform.

Prior to CareFirst, Zach worked for Giant Food, a grocery chain in the Baltimore / Washington region. There, he designed and implemented a Direct Store Delivery System across the chain. He also managed the Human Resource Systems team for several years at Giant.


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Know more about Infosys Customer Communication Management (COE) overview

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