itSMF USA Arizona Local Interest Group Summit

Event Details | Event Overview | Session Details | Speaker Profile

Event Details

Date: October 20, 2011
Venue: Black Canyon Conference Center, Phoenix, Arizona, USA
Booth Number: 2


Event Overview

Infosys is a Gold Sponsor at itSMF USA Arizona Local Interest Group Summit. itSMF U.S. is a chapter of itSMF International, an independent, membership-oriented association dedicated to the advancement of IT Service Management (ITSM).

At the event, Infosys addresses ITSM best practices in tool implementation and knowledge management. Join us at our booth to know more about our cutting-edge solutions.


Session Details

Topic: Governing your SaaS-based ITSM Tools: How to get it Right
Speakers: Client Guest Speaker,
Aswin Kumar, Lead Consultant, Infosys
Date: October 20, 2011

Session Description

This presentation examines a practical approach to manage and improve governance of the SaaS-based ITSM tools with a renewed model and specific focus areas. The enhanced user-experience offered by the SaaS-based ITSM tools has led to its large scale adoption by the end-users. In addition, business stakeholders and IT Managers are confident to achieve a higher Return of Investment (ROI) and keen on the prospect of deploying and automating various IT Service Management processes respectively. However, there is still opportunity for a more practical governance model of the SaaS-based ITSM tools that can ensure optimum risk mitigation levels and maximize business value. This presentation elaborates a governance model that can largely optimize the chances of success to rightly manage SaaS-based ITSM tools. The authors would discuss on the overall perspective of each dimension of this governance model and how it can be successfully implemented in global organizations. The session will also discuss specific lessons learned and emphasize on how to creatively apply the same in large IT environments. The four key dimensions that will be discussed for this new governance model are namely, Business Value, Implementation, Process, Data, and Operations.


Speaker Profile

Aswin Kumar is a Lead Consultant with the ITSM Practice at Infosys. He has over 12 years of experience in ITSM Consulting / Implementation, Governance and Product Management. He has also led strategic ITSM Transformations and managed programs on Business Change. Aswin is a Mechanical Engineer with Post-Graduate Certification in Business Management and a certified ITIL V3 Expert.


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