Infosys is a Platinum sponsor at ServiceNow’s Knowledge17

Date May 7 — 11, 2017

Location Orange County Convention Center, Orlando, Florida

Overview

With over 400 sessions, ~80% of which are delivered by peers from the industry, Knowledge 17 is the ideal forum to learn from service management professionals, thought leaders and users on how to deliver business services for organizations to work more efficiently and effectively. The event is expected to attract over 13,000 experts in the area of service transformation enabled by ServiceNow.

Knowledge 17 will focus on the traditional as well as cutting-edge areas of IT service management including IT operations management (ITOM), IT business management, customer service management (CSM), security operations (Ops) and the non–IT service management (ITSM) space. The event allows attendees to experience IT, customer service, human resources, and security.

 

Connect with Infosys

Meet us at booth 107 to understand how we deliver a complete set of solutions, for both the traditional as well as for the cutting-edge areas of IT service management, that help our clients 'Reimagine service experience with purposeful AI'.

Session details

Customer breakout session 1

Topic

Redefining the future of services with CSM and ITOM on ServiceNow: 'Live' from Europe

 
Date

May 10, 2017 – 10.30 a.m. to 11.20 a.m. EST

 
Speakers

Katia Battheu – Director – operations, Proximus

Customer breakout session 2

Topic

ServiceNow for all seasons of ITSM and beyond: Achieving stability in an enterprise’s 360-degree journey

 
Date

May 9, 2017 – 2.40 p.m. to 3.30 p.m. EST

 
Speakers

Gavin Mills – Service Development Manager, TNT Express

TheaterNow presentation 1

Topic

Ride the fourth wave: How purposeful AI helps in delivering enhanced service experience to customers

 
Date

May 9, 2017 – 3.30 p.m. to 3.45 p.m. EST

 
Speakers

Anant Adya - Sr. Vice President – Cloud, Infrastructure & Security, Infosys

TheaterNow presentation 2

Topic

The future is here. Think beyond ITSM to stay ahead of the curve.

 
Date

May 10, 2017 – 4 p.m. to 4.15 p.m. EST

 
Speakers

Arvind Raman – Global Head, IT Service Management, Infosys

Meet our experts

  • Anant Adya – Senior Vice President and Head, North America and ROW – Cloud, Infrastructure and Security
  • Arvind Raman – Global Head – IT Service Management
  • Gaurav Dutt Uniyal – Industry Principal – North America Practice Lead, IT service management (ITSM) and ServiceNow
  • Ashish Sethi – Principal Consultant – IT Service Management