The Future of Retail Banking

Event details | Event Overview | Session Details | Session Description | Speaker Profile

Event details

Date: November 23-24, 2010
Venue: Radisson Blu Portman Hotel, London


Event Overview

Infosys is a Sponsor of The Future of Retail Banking, which brings together key players and competitors to discuss strategies to rebuild consumer confidence and ensure a resilient and profitable future for the retail banking industry.

The key topics that will be discussed in the agenda include:

  • Impact of new entrants on the banking market
  • Increased competition leading to greater differentiation and innovation
  • Strict regulation that shapes the future structure of the industry
  • Ways to restore damaged reputation of banks and improve consumer confidence


Session Details

Date: November 24, 2010
Time: 10:25-10:50 GMT
Topic: Banking on Social Media to Drive Customer Loyalty and Engagement
Speaker: Bernie Segal, AVP & Global Sales Head, Software-as-a-Service, Infosys Technologies


Session Description

The emergence of Social Media has impacted consumer engagement in every industry. In the digital consumer world, the ability to innovate is critical. In order to maintain a leadership position, financial institutions must take concerted efforts to experiment, innovate, and de-risk their investments. By engaging with customers on the social web, real opportunities are created to build new relationships and businesses.

Know more about the event.


Speaker Profile


Bernie is an Associate Vice President and leads the global sales initiative for the Software-as-a-Service (SaaS) unit of Infosys Technologies. He has over 20 years of experience in the IT domain and specializes in digital marketing, retail, media, technology, and strategy. He is responsible for Infosys iEngage™ - Digital Consumer Platform, the flagship SaaS offering, which includes platforms for Social Media Marketing, eCommerce, customer care, and employee engagement. The Infosys iEngage™ Platform is currently being leveraged by leading Fortune 100 companies to transform their digital engagement..

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