Infosys positioned as a Leader in the IDC MarketScape for Worldwide Manufacturing Service Life-Cycle Management Strategic Consulting and Systems Integrators/Business Process Outsourcing 2020

Bengaluru, India – January 07, 2021: Infosys has been positioned as a Leader in two reports from IDC – IDC MarketScape: Worldwide Manufacturing Service Life-Cycle Management Strategic Consulting 2020 Vendor Assessment and IDC MarketScape: Worldwide Manufacturing Service Life-Cycle Management Systems Integrators/Business Process Outsourcing 2020 Vendor Assessment. Infosys was recognized as a leader for its ability to deliver across the variety of functional areas needed to execute service and support within a diverse set of manufacturing service use cases.

The assessment covered Infosys’s manufacturing service lifecycle management capabilities across sectors like aerospace and defense, automotive, industrial, high-tech, pharmaceuticals, and medical devices.

Mentioned in assessment are Infosys’ consulting services such as service data management & analytics, connected products, customer experience, customer lifetime value analysis, channel optimization, field service optimization, knowledge management, service contract management, service parts planning and management, and warranty management. Infosys’ solutions like Nia, KRTI 4.0, and Wingspan were called out for their role in enabling service transformation.

Servitization, i.e. products-as-a-service, is a significant imperative for manufacturers in their pursuit of higher aftermarket revenues, increased margins and greater customer satisfaction. The assessment mentions Infosys’ capabilities and framework to help clients develop and execute on the vision and the roadmap towards Servitization.

The reports can be accessed here.

For further information, please contact: PR_global@infosys.com.