Infosys Client Forum Confirms Role of IT in Driving Global Competitive Advantage

Fremont, CA – Sept. 23, 2004

Infosys Technologies’ leadership approach in technology and sourcing solutions, resulting in global competitiveness of its clients, received strong support at the company’s annual client forum, Milan , held in Phoenix, Ariz.

A sharp focus on increasing client competitiveness and productivity were the key themes at the conference. More than 200 Infosys clients from North America - 40 percent of whom generate annual revenues of more than $5 billion - attended Milan , Sanskrit for “meeting of minds,” to examine how the interplay between strategic sourcing and technology implementation can help companies compete.

“Leveraging of IT and the global sourcing approach are adding substantial value to businesses in this borderless economy,” said Nandan M. Nilekani, Infosys president and CEO. “Across all industries, companies are automating tasks, reducing costs, and offering new revenue - producing services which are setting them apart from the competition. Infosys is a company that stands for value and for best people. Our job is to get better at providing solutions that bring competitiveness to our clients.”

A client survey reinforced the mainstream approach to applying IT to global business processes and Infosys’ key role in achieving this. Highlights of the results included:

  • Most - valued capabilities that Infosys brings over its competitors. More than 57 percent of the respondents attributed Infosys' success to execution excellence, "Getting it done, predictably."
  • Outsourcing strategy today. A significant majority, 64 percent, of the respondents described their outsourcing strategy as sourcing strategically from select service providers.
  • Plans for using the different service locations while leveraging global delivery. More than half of the respondents will leverage the strengths of India or mentioned that they will not look beyond India for the next three or more years.

Best - selling author and management guru Jim Collins, co - author of " Built to Last'' and "Good to Great: Why Some Companies Make the Leap. And Others Don't," highlighted Infosys' success during his keynote. " I'm taken with the story of Infosys," he said. "It is a role model of hope for its country. Its strong standards enable it to be competitive globally."

Infosys executives led sessions on topics including technology and outsourcing. Kris Gopalakrishnan, deputy managing director & COO, moderated the technology panel which discussed emerging technologies and ways of embracing them for global advantage. "It is not justlegacy systems that are the problem," said Esther Dyson, one of the panelists, publisher of Release 1.0 and producer of PC Forum. "It is also legacy people. Internal people must endorse and adopt change." Dyson was joined on the panel by Dan Bricklin, president of Software Garden, Inc. and John Patrick, former vice president of Internet Technology for IBM.

The panel "Leveraging Sourcing Relationships for Business Advantage" was moderated by Richard Baldyga, vice president of outsourcing at Infosys Technologies. Leading CIOs discussed how they approach their sourcing relationships to derive a direct impact on their business' competitive advantage. "Infosys is a strategic proactive business partner," said a panelist from a leading computer maker. "We have a very positive relationship that is a key component to our success. Now we are moving into new areas of partnership with investment in new and value added services."

An innovative feature of this year's Milan was the application of Radio Frequency Identification (RFID) technology that uses radio waves to automatically record delegate participation of conference sessions. This technology captured, in real - time, the attendance level at the numerous keynote and concurrent conference sessions and also provided specific attendee data useful in improving future event effectiveness. This real - time session participation tracking and reporting application was based on RFID Integration Software developed by Infosys and an RFID Reader Infrastructure provided by Matrics, Inc. *

Enthusiastic responses to Milan were best summed up by Lance Travis, VP Outsourcing Strategies, AMR Research, who said, "Infosys customers said the company itself was meeting their needs, as spelled out in the survey. Customers had very positive things to say about Infosys and appeared to be some of the more satisfied clients that we have run across at events like this."

To access the content created for Milan , and to view presentations from the forum, please visit

* Matrics provides EPC - compliant RFID systems for retail, CPG, defense, transportation and other vertical markets.


About Infosys Technologies Limited

Infosys (NASDAQ: INFY) defines, designs and delivers IT-enabled business solutions that help Global 2000 companies win in a Flat World. These solutions focus on providing strategic differentiation and operational superiority to clients. With Infosys, clients are assured of a transparent business partner, world-class processes, speed of execution and the power to stretch their IT budget by leveraging the Global Delivery Model that Infosys pioneered. Infosys has over 1,00,000 employees in over 50 offices worldwide. Infosys is part of the NASDAQ-100 Index and The Global Dow. For more information, visit


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