Bank CTBC Indonesia Adopts Infosys Finacle Digital Banking Solution on Cloud

Infosys Finacle, part of EdgeVerve Systems, a wholly-owned subsidiary of Infosys (NSE, BSE, NYSE: INFY), and PT Bank CTBC Indonesia (Bank CTBC Indonesia), subsidiary of the CTBC Group, Taiwan, today announced the successful deployment of Finacle Digital Banking Solution Suite on a cloud hosted model, as part of the bank’s digital transformation initiatives. With this deployment, the bank can now scale effortlessly to meet growing business demands and deliver innovations faster, ensuring shorter time-to-market for new products and services. This modernization aligns with the bank’s goal of improving operational efficiency and enhancing customer experience.

The bank has upgraded to the latest version of Finacle loans, deposits, trade finance, payments, and customer data hub as part of this adoption. These solutions are seamlessly integrated with the Bank CTBC Indonesia's existing application landscape, which also includes the Finacle Online Banking and the Finacle Retail Loan Origination solutions.

Key Highlights:

• The Finacle Digital Banking Solution Suite on cloud enables the bank to accelerate new feature releases and foster rapid innovation, ensuring improved time-to-market for new offerings while maintaining robust security.
• The Finacle Customer Data Hub gives the bank a unified, 360-degree view of customer data, enabling hyper personalization of services and seamless third-party integration for allied offerings.
• The bank has seen transformative performance gains by opting for the Finacle suite on a PostgreSQL database platform. The combined solution has resulted in over 300% reduction in bulk processing time, significantly enabling operational efficiency, and reduced total cost of ownership (TCO).

Iwan Satawidinata, President Director, PT Bank CTBC Indonesia, said, “Our collaboration with Infosys Finacle has set a new bar for digital banking in Indonesia. The deployment of the new Infosys Finacle solutions represents a pivotal moment in our bank’s evolution and a cornerstone of our broader ‘Journey Next’ strategy, focused on driving digital innovation and operational excellence. These advanced solutions position us at the forefront of Indonesia’s banking sector, empowering us to deliver secure, tailored offerings that address our customers’ evolving needs. We are excited about the future possibilities this collaboration brings, not only for our business but also for our stakeholders and the communities we serve.”

Sajit Vijayakumar, Chief Executive Officer, Infosys Finacle, said, “This deployment is a testament to the power of our cloud-native digital banking solutions in enabling bank-wide transformation. Bank CTBC Indonesia stands to gain the benefits of secure, scalable flexibility with the deployment on cloud and is well-positioned to deliver an industry leading digital banking platform to its customers. This collaboration underscores our shared commitment to help the bank drive innovation and inspire better banking with exceptional customer experiences.”

About Bank CTBC Indonesia

PT Bank CTBC Indonesia (formerly named PT Bank Chinatrust Indonesia) is 99% shareholder owned by CTBC Bank Co., Ltd. (formerly known as Chinatrust Commercial Bank Co., Ltd.), one of the leading banks in Taiwan and the remaining 1% is owned by PT Bank Danamon Indonesia Tbk, one of the premier Indonesian banks. PT Bank CTBC Indonesia (“Bank CTBC Indonesia”) started its operation in Indonesia in mid.1997, mainly to serve the Indo-Taiwanese trade, under the name of PT Bank Chinatrust Tamara with shareholding of 85% by Chinatrust Commercial Bank and 15% by Bank Tamara. In year 2001 Chinatrust Commercial Bank increased its ownership to 99% and changed the Bank’s name to PT Bank Chinatrust Indonesia. And in 2013, Chinatrust Commercial Bank Co., Ltd. as majority shareholder of Bank CTBC Indonesia had changed its name to CTBC Bank Co., Ltd., PT Bank Chinatrust Indonesia then followed with name change to Bank CTBC Indonesia in the same year.

With a strong capital base and consistent performance since its establishment, Bank CTBC Indonesia has been recognized as one of the leading banks in Indonesia. Bank CTBC Indonesia provides a full range of corporate and consumer services in Indonesia and is committed to become a bank that can be relied upon and trusted. With assets totaling IDR 22.86 trillion, and 11 (eleven) offices in Indonesia. Bank CTBC Indonesia business activities continue to focus on developing cooperation and long-term relationships with customers.

PT Bank CTBC Indonesia is registered and supervised by Financial Services Authority (OJK), Bank Indonesia (BI) and also a participant of Indonesia Deposit Insurance Corporation (LPS) guarantee program.

About Infosys Finacle

Finacle is an industry leader in digital banking solutions. We are a unit of EdgeVerve Systems, a wholly owned product subsidiary of Infosys (NSE, BSE, NYSE: INFY). We partner with emerging and established financial institutions to help inspire better banking. Our cloud-native solution suite and SaaS services help banks engage, innovate, operate, and transform better to scale digital transformation with confidence. Finacle solutions address the core banking, lending, digital engagement, payments, cash management, wealth management, treasury, analytics, AI, and blockchain requirements of financial institutions. Today, banks in over 100 countries rely on Finacle to help more than a billion people and millions of businesses to save, pay, borrow, and invest better. For more information, visit www.finacle.com.

Safe Harbor

Certain statements in this release concerning our future growth prospects, or our future financial or operating performance, are forward-looking statements intended to qualify for the 'safe harbor' under the Private Securities Litigation Reform Act of 1995, which involve a number of risks and uncertainties that could cause actual results or outcomes to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding the execution of our business strategy, increased competition for talent, our ability to attract and retain personnel, increase in wages, investments to reskill our employees, our ability to effectively implement a hybrid work model, economic uncertainties and geo-political situations, technological disruptions and innovations such as artificial intelligence (“AI”), generative AI, the complex and evolving regulatory landscape including immigration regulation changes, our ESG vision, our capital allocation policy and expectations concerning our market position, future operations, margins, profitability, liquidity, capital resources, our corporate actions including acquisitions, and cybersecurity matters. Important factors that may cause actual results or outcomes to differ from those implied by the forward-looking statements are discussed in more detail in our US Securities and Exchange Commission filings including our Annual Report on Form 20-F for the fiscal year ended March 31, 2025. These filings are available at www.sec.gov. Infosys may, from time to time, make additional written and oral forward-looking statements, including statements contained in the Company's filings with the Securities and Exchange Commission and our reports to shareholders. The Company does not undertake to update any forward-looking statements that may be made from time to time by or on behalf of the Company unless it is required by law.

Media contact

For more information, please contact: PR_Global@infosys.com