Resilient application management system and automation for an American consumer goods company
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The client is an American multinational consumer goods corporation specializing in a wide range of personal care and hygiene products.
The client was looking for a business process aligned solution that could perform effective application monitoring for business-critical applications automatically. The solution also required to proactively monitor the application, raise alerts, and identify the potential root causes.
Key Challenges
Complex monitoring model, mostly manual with deployment of some probes across private and public cloud resources and global on-premises locations
Replacement of commercial tools from HP (BSM & SiteScope) in existing landscape due to end of support by the vendor
Notifications were not meaningful and insightful to know and fix the critical application downtime and take exact action.
The Solution
Infosys developed a solution led by Infosys Live Enterprise Automation Platform (LEAP)
Site Reliability – Application Monitoring:
Infosys implemented Service Reliability Solution through Live Enterprise Automation Platform (LEAP).
Monitor critical application and response time across geographies. Proactively send alerts and raise incidents when users are experiencing poor response times.
SRE dashboard to get quick visibility on the health of all applications, then select an application for drill-down analysis.
Analyze, Interpret and diagnose problems through detailed data and visualization available on the dashboard.
Automation - Zero Touch AMS:
The Live Enterprise Automation Platform (LEAP) is also integrated with the client’s ITSM tool. It enables to achieve higher levels of automation through a combination of front-end and back-end automation with cognitive capabilities. The centralized automation control tower helps the application management team to define, manage, schedule, execute and monitor automation workflows. This provides user friendly and technology agnostic solution to support engineers to do instant automations without any dependency on any software or other teams.
Using Infosys Live Enterprise Automation Platform (LEAP) off the shelf features and the conversational BOT hub
We have created strong backbone for hosting and implementing multiple solutions in the areas of
Automation
Monitoring
Auto-healing
The diagram depicts the overall solution architecture and Infosys Live Enterprise Automation Platform (LEAP) capabilities utilized
Benefits
Application availability has gone up to 99% for a huge 17K user base of 3D Experience platform
Significant improvement of application availability which has led to $ 0.75M USD savings per annum
100% effort elimination for monitoring across 3 geographies and 10 locations.
54% improvement in productivity (Achieved through pro-active elimination solution leading to Automation leading to zero touch + monitoring application availability), 90% reduction of False Incidents.
The effort savings were repurposed to deliver transformations using Live Enterprise Automation Platform (LEAP) and other platforms
"I would recommend the Infosys supplier for support and maintenance activities that can be repeated and developed into repeatable tasks. They have been very good at using the Live Enterprise platform for automating repetitive tasks and reducing the overall number of incidents and time required to resolve incidents".
– Enovia Platform Application Manager
"I love the automation progress for the user registration.
Infosys continues to deliver new capability specifically in the automation area. Would love to see this expanded further with more features of the Live Enterprise platform".
– Applications Business Lead / Service Leader
"I view it (awarding R&D Application Management Services work to Infosys) as one of the best decisions we ever made".
– VP, R&D IT
"I would recommend the Infosys supplier for support and maintenance activities that can be repeated and developed into repeatable tasks. They have been very good at using the Live Enterprise platform for automating repetitive tasks and reducing the overall number of incidents and time required to resolve incidents".
– Enovia Platform Application Manager
"I love the automation progress for the user registration.
Infosys continues to deliver new capability specifically in the automation area. Would love to see this expanded further with more features of the Live Enterprise platform".
– Applications Business Lead / Service Leader
"I view it (awarding R&D Application Management Services work to Infosys) as one of the best decisions we ever made".
– VP, R&D IT
"I would recommend the Infosys supplier for support and maintenance activities that can be repeated and developed into repeatable tasks. They have been very good at using the Live Enterprise platform for automating repetitive tasks and reducing the overall number of incidents and time required to resolve incidents".
