Infosys Helping Anglian Water by Developing a Custom Application


Anglian Water supplies water and waste water services to the largest geographic region in England, spread from Grimsby to almost London. To make sure the products supplied by them are of the best quality, it is imperative for them to manage risk and, therefore, have access to the right information at the right time.

Richard Boucher, Business Change and Strategy Director, Anglian Water and Rachel Butler, ECM Program Manager, Anglian Water express their thoughts on the issues their company faced in terms of an aging document management system, and how Infosys designed, built and delivered a custom application to help resolve them.

They go on to add how Infosys worked differently by realizing that the answer was not just delivering the solution but also about changing the way people worked. Richard Boucher mentions the 'can-do' attitude of Infosys in delivering the requirements.

Rachel Butler shares her ideas about the migration of one million documents to the new enterprise content management platform and how that has helped them reduce the time spent looking for information. Richard Boucher discusses how this has made Anglian Water a smarter organization by providing the right and relevant information 'on tap.' He also mentions how Infosys was at the heart of designing, building and creating the system to make it work for their needs.