One of the world’s largest AI OEM and a leading manufacturer of hi-tech electronic devices has a vision of improving their supply chain using a series of AI/ML applications. In an industry that was entrenched in mature contract manufacturing practices, this relatively young manufacturer partnered with Infosys to implement a product returns forecasting engine that significantly improves warranty provisioning, spare parts stocking, and service centre workforce planning.
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Automated Predictive engine
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Automation enabled forecasts to be applied to different products without manual development, increasing SME productivity by 20x
Revision of inventory policies due to more accurate forecasts will result in reduced inventory carrying costs, estimated to the tune of $16 MUSD per annum
Scientific forecasts enabled warranty provisioning which was done based on average return rates earlier