DWS in Spotlight with Everest Group on “Experience in the AI Era - From SLAs to, XLAs and XMOs”

In this episode of DWS in Spotlight, we delve into the shifting landscape of workplace experience in the era of AI. Filmed at the newly launched ‘Future of Work’ Zone in Bangalore, this conversation features Udit Singh, Vice President at Everest Group, and Chidambaram Ganapathi, AVP and UTO at Infosys Digital Workplace Services, offering valuable insights on the relevance of Experience Level Agreements (XLAs) in modern enterprises. As AI transforms how we work, the conversation explores whether productivity alone defines success—or if true progress lies in elevating employee satisfaction and engagement.

Watch the complete video to discover how AI can go beyond efficiency to create meaningful, human-centric experiences for employees.

Key Takeaways: Rethinking AI in the Workplace

• Who owns the employee experience - leadership, HR, or a unified function?
• Is employee delight being overshadowed by operational efficiency?
• Can AI be a catalyst for enabling more purposeful and fulfilling work?
• How can organizations ensure that employee experience and productivity are deeply aligned?