Infosys Recognized as a 'Leader' in IDC MarketScape: Worldwide Digital Workplace Services 2024 Vendor Assessment
According to the report, “Infosys' portfolio of DWS offerings is comprehensive, consisting of a host of solutions and multiple platforms for driving end-to-end employee experience through Experience Design, EX transformation, and EX Audit and helping clients establish an experience management office for digital employee experience management.”
This IDC MarketScape study assesses 16 IT service providers offering digital workplace services at a worldwide level. It is based on a comprehensive framework and a set of parameters that assess providers relative to one another and to factors expected to be most conducive to success in each market in both the short term and the long term.
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of technology and suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each supplier’s position within a given market. The Capabilities score measures supplier product, go-to-market and business execution in the short-term. The Strategy score measures alignment of supplier strategies with customer requirements in a 3-5-year timeframe. Supplier market share is represented by the size of the icons.
Key Strengths Noted for Infosys:
- Infosys has a robust partner ecosystem consisting of top-tier strategic partners, niche partners, and industry partnerships for a 360-degree approach to developing and offering a solution.
- Infosys also provides its customers with flexibility in opting for the desired pricing strategy of their choice by offering various pricing models such as fixed, time and material based, outcome based, and consumption linked.
- Customers that IDC interacted with expressed very high overall satisfaction and rated the vendor highly for its service quality and measurement and management of employee experience.
Insights by IDC Analyst
“Infosys Digital Workplace Services offering emphasizes on amplifying human centric experience while embracing AI-first approach to create perfect synergy between innovation and enhancing productivity. Infosys has a robust workplace strategy and advisory services to help its clients frame their digital workplace strategy and roadmap. Infosys commitment to ensuring superior employee experience and wellbeing is reinforced through its digital workplace experience management offering by which it helps its clients build dashboards to capture key employee experience data in real time and establish an experience management office (XMO) to derive actionable insights.”
- Nishant Bansal, Associate Research Director, Worldwide Services, IDC
- Nishant Bansal, Associate Research Director, Worldwide Services, IDC
