When two banks announced their merger to create a brand-new entity, this catapulted two regional banks to become one of the top 10 national banks.
This was the first national level merger in US banking following the 2008 financial crisis. Furthermore, the integration was complex, quite unlike previous mergers, as the client decided to the take the best from both banks across business, technology, and operations. Technology had to mitigate the complexities of hybrid information flows during the transition period.
An accelerated and seamless digital transformation was the key to ensuring success of the merger-of-equals business goals.
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The Account Delivery team followed the OneInfosys approach in providing a united solution-front to the client.
Digital Straddle::An innovative technical solution was implemented which accelerated the creation of a common API layer that sat on top of the legacy infrastructure. This ensured creation of a single common user experience layer and API that allowed both clients to do the authentication seamlessly and then point to their respective banks’ back-end systems where their accounts details were housed. This accelerated the successful onboarding of 10M+ clients onto the new platform.
Program Testing Approach:
Infosys Localization and Resiliency during the Pandemic expedited the Integration effort in meeting the timelines
Digital Acceleration and seamless on-boarding of 10M+ customers and 22K+ teammates to the new online platform
Partnered in Process harmonization across Business Operations, Technology Operations, and journey to target state
High customer satisfaction achieved due to efficient and automated testing process