Infosys Operational Resilience offering for the financial services

Overview

The financial services technology landscape today is made up of several distributed systems that are highly interconnected and interdependent. The failure of one system can severely disrupt a whole ecosystem – often causing a lasting negative impact on the service delivered to customers.

Strong operational resilience is key to ensuring continuity of service but often within large financial service organizations, resilience measures are siloed in nature and not comprehensive enough due to lack of skills, expertise and mounting regulatory requirements.

The Infosys Operational Resilience offering can help financial service organizations improve their resilience posture. We support several clients in delivering reliable and secure business services by providing them with a systematic approach to assess and mange risk.

More specifically, the solution offers:

Advisory led tech consulting services, resiliency maturity assessment and observability solutions. It enables financial services to comply with region specific regulatory requirements (DORA, FINMA, PRA & FCA etc.).
Engineering services to support planning and execution of ops resilience initiatives including implementing specific solutions to achieve greater resilience outcomes.

A technology agnostic, resilience framework that offers automated resilience assessments, vulnerability detection, regulatory support and access to a pool of highly skilled resilience consultants

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Infosys Operational Resilience offering for the financial services

Infosys takes a holistic approach to addressing the resiliency needs of the financial services by providing end to end visibility over the business services performance, current resilience gaps and resilience maturity. Infosys helps financial services to address operational resilience specific needs like:

Implementation Services: Advisory-led consultancy and engineering services, enterprise-level program management, and risk mitigation through contingency plans and feedback loops.
Technology Resilience Assessment: IT service chain mapping for critical customer journeys of important business services, resilience assessments for end-to-end customer journeys and individual applications, compiling resilience findings, observations, vulnerabilities, and recommendations backlogs, and providing attestation certificates.
Automate Controls: Automated testing and monitoring of controls using Infosys Continuous Compliance Monitoring (CCM) and customization and implementation of enterprise risk management tools.
Reporting Services: Publishing monthly reports for important business services highlighting KPIs (Key Performance Indicators) and KCIs (Key Control Indicators).
Third-Party Risk Management Services: Identification of critical third parties, assessment of third-party risks, and Infosys third-party risk as a service.
Cyber Security Services: Vulnerability and cyber security assessments supported by a certified pool of Threat Led Penetration Testing (TLPT) experts and tracking resilience maturity by business service.

Infosys Advantages

Infosys offers a package of services and tools to achieve operational resilience.

The Infosys SRE (Site Reliability Engineering) platform is engineered to accelerate operational resilience assessments and automate recommendations. It features resilience surveys, automatic discovery of findings and vulnerabilities, and visualizations of application resilience maturity, enabling organizations to track and improve their resilience levels efficiently. Moreover, the platform includes an AI-BOT to raise awareness of operational resilience requirements and provide regulatory guidance, along with a comprehensive vulnerability tracking tool.

Together, these capabilities ensure continuous improvement and help organizations meet regulatory standards effectively.

The Observability Solution is designed to track the end-to-end customer journey for availability, throughput, and response time. It expedites root cause analysis and streamlines issue detection and remediation.

Challenges & Solutions

Infosys operational resilience solution is based on industry frameworks, processes and best practices. It enables financial services to quickly adopt the continuously evolving regional and global operational resilience regulatory requirements.

Infosys predefined frameworks and processes minimize the initial delays in setting up governance framework. It helps in augmenting the current operational resilience framework of financial services with specific regulatory requirement. Infosys COE based approach helps in uniform and wider implementation of operational resilience program

Financial Services’ IT team is a wealth of information. They are busy with the dedicated work of developing and supporting IT assets. Hence using their time optimally is must. Infosys sustainable approach of reusing existing knowledge assets, tickets data, MIR reports and data available through monitoring tools ensures minimal impact to IT team BAU work.

Infosys accelerator, Site Reliability Engineering Platform, ensures uniform rollout of operational resilience program across financial services portfolio. It helps in managing the implementation complexities by providing centralized access to findings, observations, vulnerabilities, recommendations. With the use of AI, it helps in delivering quality outcome with minimum rework.

Infosys Site Reliability Engineering platform enables financial services to record, review and track the vulnerabilities across the business services. It provides centralized view of all the vulnerabilities present across the financial services. It provides application wise/ business service wise drill down view of vulnerabilities which makes it very easy for stake holders to manage them.

Infosys’s predefined templates, data collected during engagement helps in delivering business service wise report with required data points like improvements over resilience metrics, consolidated view of vulnerabilities and the progress. The reports are consumed by financial services stakeholders to track the progress. The data collated helps in preparing the final report to be submitted to financial regulators.