U.K. based financial services organization serving millions of customers through their global businesses: Wealth and Personal Banking, Commercial Banking, and Global Banking & Markets.
The financial services organization is working to comply with region-specific operational resilience regulatory requirements, Financial Conduct Authority (FCA, UK), Prudential Regulation Authority (PRA, UK) and Digital Operational Resilience Act (DORA, EU).
The financial services organization partnered with Infosys for global roll out and implementation to improve the resilience posture of their business services.
Key Challenges
- Region specific regulatory requirements
- Enterprise-wide adoption of the program
- Ensuring delivery of quality outcomes across business services
- Meeting regulatory timelines
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The Solution
Improving Systems Reliability through Operational Resilience
- Leverage industry standard frameworks for resilience assessment like Failure Mode Effect Analysis (FMEA), Single Point of Failure Analysis (SPOF)
- Factory Model Approach having multiple teams working concurrently across portfolios
- Leverage Infosys Site Reliability Engineering Platform to automate resilience assessments and generate the recommendations
- Effective utilization of the Stakeholders time by using the Lean Process methodology
- Reusable Templates for data gathering and analysis
- Customized Assessment Models and Frameworks covering people, process and technology
Infosys Solution to Deliver Operational Resilience
How Infosys helped the financial services organization to deliver the Operational Resilience program at enterprise level?
Approach
Benefits
Assessed 200+ Important business services across multiple Line of Businesses and geographic regions
Delivered 400+ Service Chain Maps for critical customer journeys
Assessed 1500+ applications
Assessed 350+ Infrastructure components
Identified 1800+ vulnerabilities
Identified 150+ resilience improvement patterns
