The last couple of years were marked by challenges in operational excellence and greater customer engagement for banks. While digitalization, mobile banking and open banking have dominated the headlines, legacy modernization, cloudification and business process optimization also had their fair share in the yearly IT budgets of banks.
Infosys provides end-to-end services for consumer banking transformation that includes business case development, business process re-engineering, BA CoE, product implementation and benchmarking of digital banking channels along with a traditionally strong ADM suite.
We collaborate with internal technology labs, our subsidiary EdgeVerve and our time-tested partner product vendors, to create and leverage best-in-class proprietary/customized solutions across the consumer banking landscape to help our clients deliver superior experience to their customers while executing their business at enhanced efficiencies
Infosys Assist Edge
A multi-channel Customer Care solution with capabilities including Intelligent FAQ, click to call, click to chat, agent dashboard, video calling and many more. The solution was implemented at a top 3 US bank and the largest telecom provider in the US. Assist edge can sense, influence, fulfil and serve the needs of digital consumers and leverage the potential of the existing bank’s ecosystems.
Infosys Location Based Services Platform
Infosys LBS is a horizontal platform which helps implementing any kind of Location needs of an enterprise (be it outdoor or Indoor tracking). It allows building location driven customized solutions quickly to address specific needs of enterprises.
Benchmarking framework for Digital Channels
Comprehensive framework to rate and benchmark Banking Channels( Online Banking, Mobile Banking etc) with the next generation capabilities required to deliver superior Customer experience.
Infosys CreditFinance Edge