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Leading the DevOps Transformation Journey

case study

Leading the DevOps Transformation Journey

An American multinational financial services company offers commercial banking, stock brokerage, and wealth management advisory services to both retail and institutional clients. With the emerging market, the aim of the organization is to keep in sync with rapidly changing tech industry while promoting innovation and agility without compromising on quality.

Infosys, through its long-term relationship with the client, has helped the organization in transformation towards Agile DevOps way of working by increasing competitive advantage and improved efficiency.

Key Challenges

  • Delayed feedback caused by tedious app monitoring and reporting process
  • Slow product delivery due to inefficient source code integration and deployment process
  • Poor customer experience due to app downtime during production deployment
  • Impact on quality because of delayed/non-existent code quality and security checks
  • Negative impact on product roadmap
  • Reduced number of product releases due to bottlenecks in the delivery system

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The Solution

The Infosys Methodology

  • Analyzed current processes to identify pain points and provide strategic roadmap to build a continuous integration (CI) and continuous delivery (CD) pipeline
  • Automated effort heavy areas like builds, deployments, code quality checks, security scans, and post deployment validations for all the application
  • Incorporated blue-green deployment strategy for zero downtime, automated release ticketing process with Jira automation service used for deployment, integrated it to CI/CD pipeline, and developed automated monitoring dashboards for post-release support
  • Fine tuning: Improved branch approval process with mandatory automated checks and introduced Nexus Artifact Repository for better management of binaries

Leveraging Agile Approach

  • Adopt DevOps culture and incorporate CI/CD into the delivery model and reduce manual intervention
  • Enhance quality check capabilities by integrating tests with CI/CD.
  • Improve source code branching strategy
  • Integrate SonarQube and Veracode to CI/CD
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Benefits

Increased product delivery/release frequency with overall effort saving of around 70%

Increased product delivery/release frequency with overall effort saving of around 70%

Increased release frequency from bi-monthly to monthly

Increased release frequency from bi-monthly to monthly

Optimized delivery model with 100% automation that reduced human error and improved overall efficiency

Optimized delivery model with 100% automation that reduced human error and improved overall efficiency

Streamlined release process resulted in 25% increase in team productivity, which in turn reflected in increased innovation and streamlined release

Streamlined release process resulted in 25% increase in team productivity, which in turn reflected in increased innovation and streamlined release

Improvement in product quality and customer satisfaction due to around 70% increase in automated code quality checks

Improvement in product quality and customer satisfaction due to around 70% increase in automated code quality checks

Efficient ‘post-deployment’ support with 50% effort saved through automated post deployment validations and alert/monitoring dashboards

Efficient ‘post-deployment’ support with 50% effort saved through automated post deployment validations and alert/monitoring dashboards