The client, a multinational financial services organization headquartered in California, facilitates electronic funds transfers throughout the world. It maintains a community forum for its developers and vendors to capture issues and queries associated with the APIs which get released frequently. Infosys partnered with the client to integrate the Infosys Text Analytics Platform to classify all conversations in the forum into right API families and to predict the root cause for each thread in the forum using machine learning algorithms.
Infosys Text Analytics platform is built on open source tech stack which solves big problems with small data. It offers wide range of services spanning from text analytics, image analytics, data visualization, etc. It helped the client to plan the priorities for the future effectively.
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Leveraging Machine Learning Algorithms
Leveraging Infosys Text Analytics Platform to achieve effectivity and efficiency
Detailed visualization of current trend
Reduction in team size by 50%
Enabled better API release planning
Enhanced the decision making and prioritization for future development
Minimized the interaction with vendors on clarification/issues
Assignment of reported issues to the right team for resolution, hence faster resolution of issues