Being Resilient Conversations: Digital transformation has helped LBG remain resilient during this crisis

Ajay Vij, SVP & Industry Head of Financial Services, Infosys engages in a candid discussion with Martin Fleming, Mortgage Transformation Director at Lloyds Banking Group (LBG) on the challenges and experiences of the current crisis. Martin reveals although too early to predict anything with certainty, key market trends are emerging; the purchasing market isn’t going strong, branch-based businesses are facing challenges, intermediaries are struggling but the re-mortgage market has remained strong, thanks to the reduction in interest rates. He explains the importance of operational resilience at scale, during Covid-19. They discuss how organizations are dealing with the ‘new normal’ and how they can better serve their customers and employees through this crisis. Watch the video to learn more about this insightful conversation.