Insights
From GCC Foundations to AI First GCCs
Leadership perspectives on building, transforming, and scaling Global Capability Centers in an era of generative and agentic AI.
Leadership Perspectives on the Evolving GCC Landscape
In this insightful conversation, Shrirang Raddi, Head of GCC Relationships – Financial Services, Infosys, sits down with Deval Shah, Global Head – GCC Practice, Infosys, to explore the remarkable evolution of Global Capability Centers (GCCs) and their growing strategic importance to global enterprises.
Drawing from over two decades of hands on experience across technology, financial services, and GCC leadership, Deval shares his personal journey—from founding and scaling GCCs in India to shaping Infosys’ vision for next generation GCC transformation. The discussion offers a rare practitioner’s view into how GCCs have moved far beyond cost efficiency to become engines of innovation, ownership, and enterprise wide transformation.
Key Themes Explored in the Video
From early offshoring models to today’s deeply integrated, innovation led global hubs, the conversation traces how GCCs have matured culturally, operationally, and strategically.
Deval reflects on the importance of culture, branding, and belonging—ensuring GCCs operate as seamless extensions of the global enterprise, not satellite operations.
Generative and agentic AI are redefining how work is delivered. GCCs, with their deep enterprise knowledge and agile talent base, are uniquely positioned to lead AI driven transformation from the front.
The discussion highlights how the traditional boundaries between GCCs and service providers have dissolved, giving rise to deeply collaborative ecosystems where shared outcomes, acceleration, and innovation matter most.
From setting up new GCCs to transforming mature ones, Deval shares grounded advice on ambition, realism, roadmap driven execution, and leveraging partners to compress time to value.
Why This Conversation Matters
As enterprises rethink operating models in an AI first world, GCCs are emerging as strategic nerve centers for technology, operations, and business innovation. This video offers valuable insights for enterprise leaders, GCC heads, and transformation sponsors looking to harness the full potential of their global capability centers—faster, smarter, and with greater impact.
Watch the video to hear firsthand how Infosys is shaping the future of GCCs alongside its clients and partners.
Watch NowKey Perspectives on the GCC Journey
A candid leadership conversation on GCC evolution, AI-first transformation, and trusted partnerships—drawing from real-world journeys to reveal how modern GCCs are shaping enterprise innovation and global impact.
The Early GCC Journey – Beyond Offshoring Labels
Building GCCs Without Borders or Labels
In the early days of GCCs, success depended on changing mindsets—not geography. Deval Shah reflects on creating truly integrated global teams by eliminating offshoring labels and fostering a unified culture from day one.
GCC Branding & Cultural Identity
Why Strong GCC Identity Matters
A powerful GCC is as much about identity as it is about delivery. This snippet highlights how culture, workplace branding, and belonging helped elevate a previously invisible GCC into a recognized and trusted global hub.
AI and the Future of Global Capability Centers
Why AI Is a Generational Opportunity for GCCs
AI is not a threat—it’s a once in a generation opportunity. Deval explains how GCCs, with their deep enterprise knowledge, are uniquely positioned to lead GenAI and agentic AI transformation at a global scale.
Advice for the Next Generation of GCC Leaders
Setting Up GCCs for Innovation, Not Just Scale
Today’s GCCs are built for transformation from the start. This snippet offers practical guidance for leaders on balancing ambition with realism, defining clear roadmaps, and allowing space for sustainable growth.
Videos
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The Future of Global Capability Centers: Insights on AI, Culture, and Transformation
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Building Cohesive Global Capability Centers: Culture, Identity, and Early Foundations
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Strengthening GCC Identity: Building Brand, Culture, and Market Visibility
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AI as a Generational Opportunity: How GCCs Can Lead Enterprise Reinvention
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Setting Up for Success: Focus Areas for Building and Transforming Modern GCCs
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