Next-Gen Tech Strategy at Citizens Bank: An Interview with Vinod Yadav and Bal Shukla

Vinod Yadav, Unit CIO, Head of Core Banking Technology at Citizens, joins Bal Shukla, AVP, Head of AI & Business Transformation for Financial Services at Infosys, to discuss their next-gen technology strategy that includes transitioning from on-premises to cloud platforms, enhancing talent strategies, improving agile maturity, and building core platforms in-house.

Key initiatives include:

1. Enterprise Data Cache: Mitigates risks during core transitions and reduces mainframe costs
2. Fraud Ecosystem: Enhances rules management, alerts, and dispute systems to reduce fraud
3. Modern Technology Adoption: Leverages GenAI for fraud risk assessment, virtual customer assistance, and coding improvements