Client is a multi-state healthcare payer organization that arranges the delivery of healthcare services through the Medicaid, Medicare and Marketplace programs. Over period of time, high technology debt in the environment caused instability in the existing platforms and unavailability of critical business processes and applications. Add to that, an aggressive plan for business growth while containing operational cost for the customer. Infosys was selected as a partner of choice to transform operations through cloud adoption and redefining the existing tools, processes and technology road map.
At the outset of project delivery, Infosys has brought “right” digital skill sets to cover all gamut of services. Largest and complex transition with 13+ technology tracks in infrastructure area was completed in record two months. Infosys proposed a phase-wise approach of migration to cloud while stabilizing existing on-premises environment through upgrades and refreshes of technology stacks. The risk in the environment was further mitigated through the process of decommissioning legacy infrastructure that was prone to enterprise-wide vulnerabilities.
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All SLA/KPI measurement mechanism defined and agreed with customer during the transition phase
Global Delivery Model with focus on best shore capability (India, Philippines) including rebadging and rehiring of customer resources
Defined right cloud strategy by migrating on-premise servers to Azure. 90% of infrastructure and data is currently in Azure
Skin in the game by exhaustive SLA coverage linked by financial chargebacks
Service excellence office to drive innovation and continuous improvement
DR environment setup created on Azure with E2E DR testing plan in place. First healthcare provider in the history to have run one full day of health plan operations from the DR region
Implemented data archival solution for Tier-1 apps and streamlined database backup process and also upgraded database monitoring capabilities
Utility-based pricing model was setup for monthly calculation of Resource Units (RUs)
Operational efficiencies through various Infosys IPs viz. IIMSS, ESM Café and Cyber Gaze