Re-Envisioning Member Engagement in the New World
Health Insurance organizations are facing a considerable challenge to stem the decline in customer satisfaction levels while at the same time meet the heightened expectations of a varied member demographic.
Health plans are undergoing a transformation with an increased emphasis on meeting member needs. There is a visible shift in focus going from member engagement to member empowerment by reimagining their experience across touch-points through the healthcare value chain.
Infosys Healthcare enables organizations to leverage technology to its fullest potential towards becoming Member-centric, operationally efficient to make informed decisions.