Features & Opinions

Leaders from Infosys join SAP on VoiceAmerica™ radio show

With the influx of technology and social tools, personalization in the hospitality industry is evolving with many lessons and benchmarks to be learnt from online retailers.

Adoption and integration of newer technologies is critical for these services companies. Travel companies are offering personalized services based on loyalty programs and past engagements.

With a wealth of information from customer data gathered through fulfillment, engagement, preferences, feedback and CRM systems – leveraging new-age technology tools will be key differentiators for these industry players.

SAP presents a virtual panel discussion on the radio show ‘Coffee Break with Game-Changers,’ where thought leaders from Infosys and SAP will talk about guest personalization in the travel and hospitality industry.

Tune in to the radio show on February 4, 2015, from 11 a.m. to 12 p.m. ET.


  • Deva Senapathy, Vice President, Regional Head – Services Americas, Infosys
  • Mike Wittenstein, Retail Customer Experience Strategist and Designer, Storyminers
  • Ragunath ‘Raghu’ Ramanathan, SVP and GM, SAP Services Industries
Related reading

Blog: Technology makeover in hospitality

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