Case Study
Infosys solutions simplify invoicing and data management
Iroquois Gas Transmission is a partnership of five US and Canadian energy companies that operates an interstate natural gas pipeline.
Key Challenges
Iroquois Gas Transmission sought to upgrade IT systems to address several issues –
inconsistent connectivity
difficulty in printing reports
cumbersome user interface
The Impact
90% reduction in the time required to produce a single invoice
Significant savings in cost and effort for reporting
Insights
Testimonials
The IOL survey results were excellent. In every area, we scored at least 10% over the previous survey. The scores and feedback reflect that Iroquois customers are pleased with the IOL web application.
Lisa Krohne
Business Lead, Iroquois
The Brief
Iroquois exceeded industry benchmark status in the regional pipeline category
99% of users voted IOL 4-5 on availability
95% ranked 4-5 on speed
89% ranked 4-5 on user friendliness
95% voted 4-5 on connectivity
Infosys Solution
Infosys reengineered IOL using a web-based framework.
Infosys solutions simplify invoicing and data management
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Infosys reengineered IOL using a web-based framework. Our web solution provided convenient printing as well as a ‘save’ feature in diverse formats.
We transformed the user experience by incorporating functionalities such as a tabbed screen for smoother navigation, a collapsible tree view menu, advanced sorting, and collapsible panels. We incorporated a user-friendly interface and functionality to save output in Adobe Portable Document Format.
Speed meets simplicity
We redesigned business-critical applications at Iroquois to improve the user experience
Uninterrupted access
Our development team maintained the design and structure of the legacy application to ensure continuity in application usage by users.
Automated invoice generation
Infosys reengineered Iroquois Gas Invoicing (IGI), a local application to calculate and generate invoices for customers. We transitioned it from a Citrix-based Microsoft Windows application to a web solution for automating invoice calculation.
Seamless data exchange
We streamlined the Electronic Data Interchange (EDI) system at Iroquois to improve speed and performance. The EDI upgrade had a zero defect score during user acceptance testing. Post-implementation, Iroquois ranked it as the best project implementation as of date.
Benefits
Users rated efficacy of the revamped application in an independent third-party survey:
99% of Users voted IOL 4-5 on availability
89% Ranked 4-5 on user friendliness
95% Ranked 4-5 on speed
95% Voted 4-5 on connectivity
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