Infosys partnered with a Europe-based multinational conglomerate to modernize their VAT newsletter generation process, which was previously time-intensive, error-prone, and heavily reliant on manual effort. Leveraging Infosys’ AI-powered solution, the client achieved over 90% model accuracy, saved significant time for tax consultants, and improved efficiency by up to 95%. These results enhanced their VAT management processes and empowered decision-making with improved visibility and actionable insights.
The client, a multinational leader with operations in industries like energy, healthcare, and automation, is at the forefront of technological advancements and regulatory compliance. With a global footprint and substantial annual revenue, their management of Value Added Tax (VAT) processes plays a critical role in ensuring both operational efficiency and compliance with regional regulations. Seeking to innovate in this area, the client approached Infosys with a specific focus on automating their VAT newsletter generation process and minimizing inefficiencies in their tax communications.
Key Challenges
VAT compliance is vital to the client’s financial strategy, but their manual newsletter process was inefficient and error-prone. Key issues included:
- Low Efficiency: Redundant tasks and slow workflows
- Inaccurate Outputs: Manual handling led to errors
- High Effort: Tax experts spent excessive time on low-value tasks
- Limited Insights: Poor data visibility hindered quick decisions
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The Solution
AI-Powered Transformation: Infosys Automates VAT Newsletter Workflow with GPT and Cloud-Native Tools
Infosys devised and implemented a robust AI-powered solution tailored to address the company's VAT newsletter challenges. Built on a scalable architecture leveraging OpenAI’s GPT model and cloud-native tools, the solution automates the entire newsletter process - from document upload to transaction-ready output.
Solution Details
Automated Workflow- Begins with a user-friendly interface where relevant newsletters are uploaded.
- Integrates predefined prompts and OpenAI GPT to process and configure outputs in human-like text.
- Enables real-time editing, formatting, and downloading.
Core Features- Data Processing: Extracts vital information, including headings, summaries, and classifications.
- Content Generation: Uses advanced AI to rewrite and restructure text based on extracted data.
- Scalability: Built using Azure Functions, Blob Storage, and OpenAI services for concurrent processing and optimized performance.
Efficiency Boost- Eliminates manual errors through automation.
- Reduces workload for tax professionals.
Tailored for Users- Offers downloadable outputs that adhere to specific client requirements.
- Provides clear comparisons between original and generated documents for clarity.
Infosys ensured seamless implementation and employee training to maximize tool adoption and long-term ROI.
Strategic Insight
Leveraging AI to automate VAT processes significantly enhances accuracy, efficiency, and scalability. This approach not only resolves operational challenges but also sets a foundation for broader tax transformation and data-driven decision-making.
Benefits
Improved Efficiency
Over 95% improvement in the turn-around time (TAT) for generating newsletters. Reduction from several days to hours for document processing.
Enhanced Accuracy
Model accuracy of over 90% ensured reliable and consistent outputs.
Time Savings
Freed up 7 workdays per cycle for tax consultants to focus on strategic initiatives.
Actionable Insights
Provided better visibility into VAT content, empowering data-driven decision-making.
These results underscore Infosys’ ability to transform cumbersome legacy processes into streamlined, scalable solutions with measurable impact on business outcomes.
