Your utilities enterprise demands IT services that cater to business and user requirements. You need to engage an IT services partner to renew your business with disruptive technologies.
Infosys offers managed IT services for operational support as well as strategic services at utilities enterprises. We combine cross-skilling and process automation to accelerate turnaround time and rationalize operational expenditure. Our scalable delivery model and proven framework for continuous improvement support innovation across service areas. We ensure that your enterprise aligns with the business environment and mitigates risk with effective change management.
We leverage ITIL-based proprietary components, including a global Agile framework, service catalog framework, and integrated Process Repository for IT Infrastructure Services Excellence (i-PRISE), to standardize processes and facilitate smooth delivery. We use role-specific dashboards and relationship-level balanced scorecards to achieve business goals.
- Infosys Knowledge Academy for technical, domain and cross-cultural certifications
- Integrated delivery model ensures accountability of service / deliverables / outcomes
- Engagement-specific Center of Excellence (CoE) identifies business demand and drives service excellence
- Ecosystem for joint business planning and relationship management – Board-level sponsorship, joint innovation council, managed services advisory council, and security and compliance officers