The Infosys Utilities practice partners with power utilities to implement Demand Response (DR) and direct load control programs. Our services span the DR lifecycle – from analysis of business requirements, conceptual architecture and vendor evaluation to load profiling and contact center support for program enrollment, event management, billing, and settlement.
We integrate demand-side functionality and Distributed Energy Resources (DER) with the distribution and transmission system. It helps identify consumers and monitor reduction during a load control event. We also incorporate customer notification and event settlement systems with third-party applications. Our approach optimizes grid operations, while deepening customer engagement with innovative usage incentive schemes.
A team of experts develops demand response portals to provide consumers with usage, cost and load analysis for effective load curtailment.
Decision support tools and models analyze distribution systems, user behavior and patterns, and pricing strategies.
Extensive experience in designing and launching demand response and direct load control programs at power utilities.