Managed IT Services for Utilities - Offerings

Overview

Infosys offers managed IT services for operational support as well as strategic services at utilities enterprises. We combine cross-skilling and process automation to accelerate turnaround time and rationalize operational expenditure. Our scalable delivery model and proven framework for continuous improvement work together to support innovation across service areas. We ensure that your enterprise aligns with the business environment and mitigates risks with effective change management.

We leverage ITIL-based proprietary components, including a global Agile framework, service catalog framework, and integrated Process Repository for IT Infrastructure Services Excellence (i-PRISE), to standardize processes and facilitate smooth delivery. We also use role-specific dashboards and relationship-level balanced scorecards to achieve business goals.

Our integrated delivery model ensures accountability of service / deliverables / outcomes.

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Infosys utilities managed services footprint

Challenges & Solutions

Infosys Knowledge Academy for technical, domain and cross-cultural certifications.

Engagement-specific Center of Excellence (CoE) identifies business demand and drives service excellence.

Ecosystem for joint business planning and relationship management – board-level sponsorship, joint innovation council, managed services advisory council, and security and compliance officers.