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- Infosys Live Enterprise Suite
With intelligence at the core, be the enterprise that constantly senses, responds, and evolves
Modernization and cloud empower an enterprise with agility and speed. However, its ability to evolve is still limited. The intelligence of the Live Enterprise Suite can sense changes happening across business operations, user adoption, business-critical events, and in IT; and help enterprises respond and grow with data-driven decisions and cognitive actions. This intelligence is powered by:
Observability Services enable recording and transmission of data from remote or inaccessible sources to an IT system located within reach for monitoring and analysis using telemetry. Telemetry can bring insights on which features end users use the most, how are they using them, what are the bugs and issues, and thereby offer better visibility into performance, doing away with the need to solicit direct feedback from users.
These services have been designed to allow users to switch between different telemetry/analytics services. This means that after going live, if one decides to switch from telemetry provider 1 to telemetry provider 2, the developers don't need to make any changes in the code. A change in the configuration file is all it takes.
The base implementation has been designed to support Sunbird Specification, Azure App Insights and Google Firebase Analytics.
Knowledge Graph is an enterprise-wide tool that links all information not only from transactions but also from mapping complex interactions between employees, networks and devices in the organization in near-real time. The graph links all silos of enterprise data improving end-to-end visibility, contextualizes them to assist in prioritizing and displaying relevant information to users, and drives intelligence through the digital brain.
A key to approaching sentience, AI Services dominate the processes and technologies a Live Enterprise operates upon. Connecting all the data that exists in the different lines of business through a knowledge graph and real-time analytical databases enable us to make sense of the events or signals. Using a combination of deterministic methods and AI services including vision, speech, text, NLP and NLQ, the digital brain determines how to respond to these business or user events/actions in real-time.
Facilitating automation of routine tasks across enterprise layers and functions, AI services not only enable intuitive decision making at scale but also free up the workforce. It helps reimagine AI-first business processes and features to drive exponential value and efficiency, bringing in zero latency and agility. It also helps create a digital runway for the enterprise allowing for launch of projects, functions, etc., at great velocity.
Every enterprise sits on a mountain of data. Digital Brain is Infosys’ design specification for realizing a continuously learning cognitive platform that behaves intelligently with the various entities that are part of a Live Enterprise. Entities could be both live i.e. humans (employees, contractors, vendors) and virtual (organization, delivery units). Built as a solution, Digital Brain comprises of the following core components:
Through these, the digital brain orchestrates intelligent responses and enables cognitive actions to direct signals (from explicit events), as well as proactively incite action from indirect signals (detected through an independent agent).