Date October 23-24, 2008

Venue MeliĆ” Castilla Hotel, Madrid, Spain

Event Overview

Deloitte's annual conference, 'Navigating your journey: The road to success' distills the experience of shared services projects, good practices and the latest industry thinking. Learn best practices from the feasibility stage of shared services to outsourcing and offshoring. The interactive workshops will provide ideas, tools and techniques that you can apply to your organization. Meet leading shared services practitioners from the industry.


Session Details


Outsourcing and offshoring your shared services centre: Transitioning Philips' global shared services centers to a BPO provider


October 24, 2008


9:00 GMT+1


Michel De Zeeuw, Vice President and Executive Client Partner Europe, Infosys BPO

Session Description

Philips outsourced its global SSCs to Infosys BPO in 2007. In this session, Michel de Zeeuw, previously Global Leader for Philips finance shared services, discusses the transition from shared services to BPO, paying particular attention to the lessons learned:

  • Why Philips decided to outsource?
  • How Philips and Infosys structured the partnership?
  • Lessons learned and accomplishments since go-live

Speaker Profile


Michel has over 14 years of experience in setting up and running global Shared Services. Prior to Infosys BPO, Michel was the Senior Vice President at Royal Philips, in charge of Global Finance Shared Services. At Philips, he implemented a global captive organization of more than 2,000 FTEs, generating 25% of savings for Philips and reaching world-class cost status. He was the Co-Chair of the European Shared Services Council of the Conference Board from 2004 to 2007.

Read about the Philips-BPO deal